Refund and Cancellation Policy

1. Introduction

At Bitss Techniques, we are committed to providing high-quality software products and services to our clients. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed.

2. Refund Eligibility

2.1 Software Products

  • Digital Products: Due to the nature of digital products, we do not offer refunds once the product has been downloaded or accessed, unless mentioned on the website otherwise. We recommend reviewing product descriptions and system requirements before making a purchase.
  • Defective Products: If a product is found to be defective or not as described, please contact our support team within 14 days of purchase. We will assess the issue and may offer a replacement or refund at our discretion.

2.2 Services

  • Development Services: For custom development services, refunds are not typically provided due to the personalized nature of the work. If you are dissatisfied with our services, please contact us to discuss potential resolutions.
  • Hosting Services: Hosting services may be eligible for a refund if canceled within 30 days of activation. Refunds will be prorated based on the usage period.

3. Cancellation Policy

3.1 Subscription-Based Services

  • Cancellation: Clients may cancel subscription-based services at any time through their account portal or by contacting our support team.
  • Refunds: Upon cancellation, services will remain active until the end of the current billing cycle. No refunds will be provided for the remaining period.

3.2 One-Time Services

  • Cancellation: For one-time services, cancellations are not permitted once the service has commenced.

4. How to Request a Refund or Cancellation

  • Contact Support: To request a refund or cancellation, please contact our support team at [email protected] with your order details and a description of the issue.
  • Processing Time: Refunds, if approved, will be processed within 14 business days to the original payment method.

5. Changes to This Policy

Bitss Techniques reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting to our website. We encourage clients to review this policy periodically.

6. Contact Us

If you have any questions or concerns regarding this policy, please contact us at:

  • Email: [email protected]
  • Phone: +91 94622 42982
  • Address: D-211, B.T.M. Bhilwara (India)